Return Policy
CANCELLATION AND RETURN POLICY
Last updated: 24.08.2026
1. Scope and Legal Framework
This document regulates the order cancellation, product exchange, and return processes for sales made by Seda Berberoğlu Utku (Seda Jewellery) through sedajewellery.com.
Sales through sedajewellery.com are made only to commercial buyers (B2B / wholesale). As the buyer holds merchant status, transactions do not fall within the scope of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts; the 14-day right of withdrawal stipulated for consumers does not apply to these sales.
The relationship is subject to the provisions of Turkish Code of Obligations No. 6098 and Turkish Commercial Code No. 6102.
2. Order Cancellation
2.1. Before Shipment
- An order can be partially or fully cancelled with a written request (e-mail) before it is shipped.
- When a cancellation request is approved, the full amount collected will be refunded to the Buyer.
2.2. After Shipment
- Order cancellation is not accepted after the shipment has been handed over to the cargo company.
- After this stage, the exchange/return process is only carried out in the cases listed in article 3 below.
2.3. Seller-Initiated Cancellation
The Seller may cancel an order in cases of stock shortage, pricing/description errors, unverified payments, or suspicious transactions. In such cases, the full amount collected will be refunded; the Seller shall have no further liability.
3. Cases Where Exchange and Return Are Accepted
Product exchange/return is accepted only in the following cases:
- Defective product: Presence of manufacturing or material defects.
- Missing shipment: Shortage in the quantity ordered.
- Incorrect product due to Seller: Shipment of a product with a different model, color, or size than ordered.
- Shipping damage: Provided that a damage assessment report was prepared with the cargo official at the time of delivery.
In cases other than these (change of mind, inability to sell, over-ordering, season change, etc.), returns or exchanges are not accepted.
4. Notification Periods — IMPORTANT
Pursuant to Article 23/1-c of the Turkish Commercial Code:
| Situation | Notification period |
|---|---|
| Obvious defect (missing, incorrect, visible damage) | 2 (two) days from the delivery date |
| Hidden defect (defect not detectable upon inspection) | 8 (eight) days from the date of discovery |
| Shipping damage | Report at the time of delivery + notification within 2 (two) days |
Products for which no notification is made within these periods are considered accepted, and the right to claim based on a defect lapses.
5. Application Procedure
The request is submitted via e-mail to bysedajewellery@gmail.com and must include the following:
- Order number and order date
- Name/code and quantity of the relevant product
- Reason for the request (defective / missing / incorrect / damaged)
- Clear photos of the product and its packaging (including a photo of the shipping package for damaged shipments)
- Damage assessment report obtained from the cargo company in case of shipping damage
The Seller evaluates the application within 1-2 business days and informs the result in writing.
Returns sent without prior approval will not be accepted and will be returned to the sender's address. Please do not send products without the Seller's written approval.
6. Resolution Method and Order
For justified requests, the resolution is applied in the following order:
- Primary solution — Exchange: Replacement of the product with a defect-free equivalent or completion of missing/incorrectly sent products.
- If a defect-free equivalent is not in stock or exchange is not possible within a reasonable time: price reduction or refund of the product price.
The parties have agreed that the optional rights under the warranty against defects shall be exercised in this order. Cases of the Seller's gross negligence or fraud are reserved.
7. Conditions for Returning the Product
Products approved for exchange:
- Must be unused, not offered for sale,
- Complete with original packaging, tag, and any accessories,
- Along with a photocopy of the invoice/delivery note
Must be sent to the address notified by the Seller. Exchange/return will not be made for products that do not meet these conditions.
8. Shipping Costs
| Situation | Whose expense |
|---|---|
| Defective / missing / incorrect product due to Seller | Belongs to the Seller (with the cargo company and shipping method specified by the Seller) |
| Shipping damage (with report) | Belongs to the Seller |
| Buyer's self-initiated requests | Belongs to the Buyer |
| Unapproved returns | Belongs to the Buyer |
9. Cases Where Return/Exchange Is Not Accepted
- Products that have been used, tried on, offered for sale, or have had their tags removed
- Products damaged due to Buyer's misuse, improper storage, contact with cleaning products/perfume/water
- Natural variations in color tone, texture, and size in products containing natural stones, glass beads, and handmade craftsmanship
- Differences in color perception due to screen/light differences
- Products produced/personalized upon the Buyer's special request
- Requests made after the notification periods (Article 4) have expired
- Products resold by the Buyer and returned by the end customer
10. Returns and Exchanges for International Orders
- Exchange/return requests for international shipments are limited to the cases in Article 3 and require prior written approval.
- Customs duties, import VAT, and customs clearance fees paid by the Buyer during import are not refunded by the Seller. For the refund of these amounts, the Buyer must apply to the customs authority in their own country.
- In case the product is returned to Turkey, export/import procedures and resulting costs will be carried out as mutually agreed upon in writing in advance.
- For minor defects that do not cause a decrease in value, due to the uneconomical nature of return shipping, the parties may agree on a price reduction or offsetting in the next order.
11. Refund Period and Method
- In cases of defects, missing shipments, or incorrect products due to the Seller, the refund process will be initiated immediately after the request is approved.
- The refund will be made using the same payment method as the original payment. For payments made by credit/debit card, the time it takes for the amount to reflect on the card may vary from 2-10 business days depending on the bank; this period is beyond the Seller's control.
- No refunds will be made in cash or to a different account.
- For international payments, the Seller is not responsible for exchange rate differences and bank commissions; the refund will be made based on the TRY amount collected.
12. Contact
- Email: bysedajewellery@gmail.com
- Phone: +90 506 114 03 54
- Address: Rüstempaşa Mah. Marpuççular Cad. Marpuççular İş Merkezi No: 6, İç Kapı No: 125, Fatih / İstanbul