Return Policy
CANCELLATION AND RETURN TERMS
Last updated: 25.09.2026
Translations of this text into other languages are provided for information only. In case of any discrepancy between a translation and the Turkish text, the Turkish text prevails.
1. Scope and Legal Framework
These terms govern order cancellation, product exchange and return procedures for sales made through sedajewellery.com by Seda Berberoğlu Utku (Seda Jewellery).
sedajewellery.com sells only to commercial buyers (B2B / wholesale). As the Buyer is a merchant, these transactions fall outside Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation; the 14-day right of withdrawal provided for consumers does not apply to these sales.
The relationship is governed by the Turkish Code of Obligations No. 6098 and the Turkish Commercial Code No. 6102.
2. Order Cancellation
2.1. Before Shipment
- An order may be cancelled in whole or in part by written request (email) before it is handed over to the carrier.
- Once the cancellation request is approved, the full amount collected is refunded to the Buyer.
2.2. After Shipment
- Order cancellation is not accepted after the shipment has been handed over to the carrier.
- From that point on, the exchange/return procedure applies only in the cases listed in section 3 below.
2.3. Cancellation by the Seller
The Seller may cancel an order in cases of insufficient stock, pricing/description errors, unverifiable payment or suspicious transactions. In that case the full amount collected is refunded and the Seller bears no further liability.
3. Cases Where Exchange and Return Are Accepted
Product exchanges/returns are accepted only in the following cases:
- Defective product: a defect arising from manufacturing or materials.
- Missing items: fewer units shipped than ordered.
- Wrong product sent by the Seller: a product of a different model, colour or size than ordered.
- Transit damage: provided that a damage report was drawn up together with the courier at delivery.
In all other cases (change of mind, inability to sell, over-ordering, change of season, etc.) returns or exchanges are not accepted.
4. Notification Periods — IMPORTANT
Under Article 23/1-c of the Turkish Commercial Code:
| Case | Notification period |
|---|---|
| Obvious defect (missing, wrong, visible damage) | 2 (two) days from the delivery date |
| Hidden defect (a defect not detectable by inspection) | 8 (eight) days from its discovery |
| Transit damage | Report at delivery + notification within 2 (two) days |
Products not notified within these periods are deemed accepted and the right to claim based on defects lapses.
5. How to Apply
Requests are sent by email to bysedajewellery@gmail.com and must include:
- Order number and order date
- Name/code and quantity of the product concerned
- Reason for the request (defective / missing / wrong / damaged)
- Clear photos of the product and its packaging (for damaged shipments, including a photo of the shipping package)
- For transit damage, the damage report obtained from the carrier
The Seller reviews the request within 1–2 business days and communicates the outcome in writing.
Returns sent without approval are not accepted and are sent back to the sender's address. Please do not send products without the Seller's written approval.
6. Remedies and Their Order
For justified requests, remedies are applied in the following order:
- Primary remedy — Exchange: replacement of the product with a defect-free equivalent, or completion of missing/wrong items.
- If no defect-free equivalent is in stock or an exchange is not possible within a reasonable time: a price reduction or a refund of the product price.
The parties have agreed that the optional rights under the warranty against defects will be exercised in this order. Cases of gross negligence or fraud by the Seller are reserved.
7. Conditions for Sending Products Back
Products approved for exchange must be:
- unused and not offered for sale,
- complete, with their original packaging, labels and any accessories,
- accompanied by a copy of the invoice/delivery note,
and sent to the address specified by the Seller. Products that do not meet these conditions are not exchanged or refunded.
8. Shipping Costs
| Case | Cost borne by |
|---|---|
| Defective / missing / wrong product sent by the Seller | The Seller (using the carrier and shipping method chosen by the Seller) |
| Transit damage (with damage report) | The Seller |
| Requests originating from the Buyer | The Buyer |
| Returns sent without approval | The Buyer |
9. Cases Where Returns/Exchanges Are Not Accepted
- Products that have been used, tried on, offered for sale or had their labels removed
- Products damaged through the Buyer's misuse, improper storage, or contact with cleaning products, perfume or water
- Natural variations in colour tone, texture and size in products containing natural stones, glass beads and handcraft
- Differences in perceived colour caused by screens or lighting
- Products made or personalised at the Buyer's special request
- Requests made after the notification periods (section 4) have expired
- Products resold by the Buyer and taken back from the end customer
10. Returns and Exchanges for International Orders
- For international shipments, exchange/return requests are limited to the cases in section 3 and require prior written approval.
- Customs duties, import VAT and customs clearance costs paid by the Buyer on import are not refunded by the Seller. To recover these amounts, the Buyer must apply to the customs authority in its own country.
- If a product is sent back to Türkiye, the export/import procedures and resulting costs are handled as agreed in advance in writing.
- For minor defects that do not reduce value, where return shipping is not economical, the parties may agree on a price reduction or a credit against the next order.
11. Refund Timing and Method
- In cases of defects, missing items or wrong products attributable to the Seller, the refund is initiated immediately after the request is approved.
- Refunds are made to the same payment method used for the purchase. For credit/debit card payments, the amount may take 2–10 business days to appear on the card depending on the bank; this is outside the Seller's control.
- Refunds are not made in cash or to a different account.
- For international payments, the Seller is not responsible for exchange-rate differences or bank fees; refunds are made on the basis of the TRY amount collected.
12. Contact
- Email: bysedajewellery@gmail.com
- Phone: +90 506 114 03 54
- Address: Marputçular Caddesi, Marputçular İş Merkezi Kat 2, No 6/143, 34110 Fatih/Istanbul