Shipping policy

DELIVERY AND SHIPPING TERMS

Last updated: 20.10.2026

Translations of this text into other languages are provided for information only. In case of any discrepancy between a translation and the Turkish text, the Turkish text prevails.

1. Scope

These terms govern the preparation, shipment and delivery of orders placed through sedajewellery.com, operated by Seda Berberoğlu Utku (hereinafter the "Seller" or "Seda Jewellery").

The site sells only to businesses acting for commercial purposes with a view to resale (B2B / wholesale). By placing an order, the ordering party (the "Buyer") declares that it has read and accepted these terms.

These terms form an integral part of the Wholesale Sales Agreement and Sales Policy.

2. Seller Information
Legal name Seda Berberoğlu Utku (sole proprietorship)
Brand Seda Jewellery
Address Marputçular Caddesi, Marputçular İş Merkezi Kat 2, No 6/143, 34110 Fatih/Istanbul
Tax office Hocapaşa
Tax ID no. 8970122766
Email bysedajewellery@gmail.com
Phone +90 506 114 03 54

3. Minimum Order Amount

The minimum order amount for orders placed through the site is TRY 2,000 (VAT included). Carts below this amount cannot proceed to checkout.

4. Order Preparation Time

  • Once receipt of payment in the Seller's account has been confirmed, orders are prepared and handed over to the carrier within 1–2 business days.
  • Business days exclude Saturdays, Sundays, public holidays and any administrative closure days announced in advance by the Seller.
  • Preparation may take longer for items that are out of stock or require production; in that case the Buyer is informed by email or phone.
  • During peak periods (trade fair calendar, pre-holiday periods, etc.) preparation times may be announced separately on the site.

5. Domestic Delivery (Türkiye)

Contracted carrier: Aras Kargo

  • Shipments are delivered to the address provided by the Buyer when ordering.
  • The average delivery time after handover to the carrier is 1–4 business days. This depends on the carrier's operations and is not guaranteed by the Seller.
  • The tracking number is shared with the Buyer once the shipment has been handed over to the carrier.

5.1. Shipping Fee

For domestic shipments, the shipping fee is charged at checkout when the order is placed; no additional fee is collected from the Buyer on delivery.

The shipping fee depends on the order weight: 0–1 kg TRY 300, 1–2.5 kg TRY 400, 2.5–5 kg TRY 500. The current amount is shown at checkout. For orders over 5 kg, please contact us.

6. International Delivery (Export)

We ship worldwide.

Delivery term: DAP (Delivered at Place) — Incoterms® 2020

International shipments are carried out through the international courier/cargo service providers with which the Seller has agreements.

6.1. Freight, Customs and Taxes

  • International freight charges are borne by the Buyer and are charged at checkout when the order is placed (by weight — EU countries: 0–1 kg TRY 560, 1–2.5 kg TRY 790, 2.5–5 kg TRY 1,070; other countries: 0–1 kg TRY 1,010, 1–2.5 kg TRY 1,460, 2.5–5 kg TRY 2,030).
  • All import duties, customs duties, VAT, customs brokerage fees, storage, release fees and all similar charges arising in the destination country are borne by the Buyer. These charges are not included in the product price or the freight; they are collected from the Buyer directly by the courier company or the customs authority.
  • The Buyer is solely responsible for compliance with the import legislation of its own country (permits, licences, product standards, labelling, etc.).
  • If a shipment is returned, destroyed or held because the Buyer does not pay the import taxes or does not clear the shipment through customs, all resulting costs are borne by the Buyer, and the Seller is not obliged to refund the price of the products in that case.

6.2. Heavy or Bulky Shipments

The shipping fees shown at checkout apply to shipments up to 5 kg. Orders over 5 kg cannot be completed on the site; for such orders please contact us at bysedajewellery@gmail.com or on WhatsApp (+90 506 114 03 54).

6.3. Delivery Time

The average delivery time to European countries is 3–5 business days.

This is the estimated time from handover of the shipment to the carrier. Time spent in customs is not included in the delivery time and is beyond the Seller's control. Delays caused by the Buyer (missing or incorrect company/VAT details, late payment of import taxes, late appointment of a customs broker, etc.) extend this time.

For destinations outside Europe, delivery time varies by country, customs procedures and the carrier's operations; information may be requested at bysedajewellery@gmail.com before ordering.

6.4. Export Documents

International sales are exports. An export invoice and, where required, a customs declaration (including ETGB, the Turkish e-commerce export declaration) accompany the shipment. The Buyer must provide complete and accurate company details for invoicing (registered company name, tax/VAT number, full address, contact details).

7. Address Details and Receipt

  • The Buyer must provide a complete and correct delivery address. All costs arising from non-delivery, return or re-shipment due to an incorrect, incomplete or outdated address are borne by the Buyer.
  • Address change requests must be sent in writing before the shipment is handed over to the carrier. Changes after handover cannot be guaranteed.
  • For shipments that are not accepted during the carrier's delivery attempts and are returned to the Seller, both outbound and return shipping costs are charged to the Buyer.

8. Duty to Inspect on Delivery — IMPORTANT

The Buyer is a merchant. Therefore, under Article 23/1-c of the Turkish Commercial Code:

  1. The package must be inspected in the presence of the courier. Crushed, torn, wet, opened or re-taped packages must not be accepted, or the courier must be asked to draw up a damage report. The Seller bears no liability for damaged shipments accepted without a damage report.
  2. Obvious defects (missing products, wrong products, broken/damaged products) must be notified to the Seller in writing within 2 (two) days of delivery.
  3. Hidden defects must be notified within 8 (eight) days of their discovery.

If no notification is made within these periods, the products are deemed accepted. For the notification procedure and next steps, see the Cancellation and Return Terms.

9. Transfer of Risk and Ownership

The risk of loss of or damage to the products passes to the Buyer when the products are handed over to the carrier. Ownership of the products passes to the Buyer once the full order price has been paid to the Seller.

10. Force Majeure

Delivery times do not run in circumstances beyond the Seller's reasonable control, such as natural disasters, epidemics, war, strikes, cyber attacks, customs or airspace closures, operational disruptions at carriers, or decisions of public authorities. In such cases the Seller informs the Buyer; if delivery is not possible within a reasonable time, either party may cancel the order and any amount already collected is refunded to the Buyer.

11. Contact

For any questions about shipping and delivery:

  • Email: bysedajewellery@gmail.com
  • Phone: +90 506 114 03 54